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Frequently Asked Questions

What are your hours of operation?

East Coast-call 800.793.7366 Monday – Friday 8:00 AM to 5:00 PM EST; West Coast-call 800.821.1029 Monday – Friday 8:00 AM to 5:00 PM PST and ask to speak to a Customer Service Representative. Voice mail messages may be left 24 hours a day, seven days a week. A Customer Service Representative will promptly return your call.

What is your return policy?

All claims must be made within 30 days of invoicing. Returns will not be accepted without prior approval and receipt of a Penn Return Authorization Number (RMA). Please contact our Customer Service Department to obtain an RMA – 1-800-793-7366. Return of stock items are subject to a 15% restocking charge in addition to freight cost. Full credit always is given for defective or incorrect shipments.

How to place your order online?

You can place your orders online via our Photocard System or Web Order Entry. Orders can also be sent via fax at 215.632.6166 and EDI (Electronic Data Interchange). Call 800.793.7366 for details.

What payment methods do you accept?

We accept Visa, MasterCard, and American Express. We require that you spend a minimum of $50.00 to charge on your credit card account.

What shipping methods are available?

Penn Emblem ships primarily through UPS and Federal Express. Special arrangements can be made with other carriers upon your request.

How to set up a new account?

Penn Emblem requires all new customers to supply credit information in order to establish an account. Please click here to download Penn’s Credit Application. If you do not wish to set up an account, you may place your orders and charge them to your Visa, MasterCard, UBA, American Express, or Discover Card account. We require that you spend a minimum of $50.00 to charge on your credit card account.

How to educate your sales staff?

Penn Emblem provides targeted training seminars for your sales staff. These sessions focus on training on specific emblem programs to help you utilize the most current market trends.

How to transfer artwork?

Submit your artwork for sketch or pre-pro requests using our on-line Submit Artwork form. The size of the image submitted cannot exceed 1MB. The following file formats are acceptable; JPG, TIF, BMP, GIF, PSD, EPS.