FAQ

All claims must be made within 30 days of invoicing. Returns will not be accepted without prior approval and receipt of a Penn Return Authorization Number (RMA). Please contact our Customer Service Department to obtain an RMA – 1-800-793-7366. Return of stock items are subject to a 15% restocking charge in addition to freight cost. Full credit always is given for defective or incorrect shipments.

You can place your orders online via our Photocard System or Web Order Entry. Orders can also be sent via fax at 215.632.6166 and EDI (Electronic Data Interchange). Call 800.793.7366 for details.

We accept Visa, MasterCard, and American Express. We require that you spend a minimum of $50.00 to charge on your credit card account.

Penn Emblem ships primarily through UPS and Federal Express. Special arrangements can be made with other carriers upon your request.

Penn Emblem requires all new customers to supply credit information in order to establish an account. Please click here to download Penn’s Credit Application. If you do not wish to set up an account, you may place your orders and charge them to your Visa, MasterCard, UBA, American Express, or Discover Card account. We require that you spend a minimum of $50.00 to charge on your credit card account.

Penn Emblem provides targeted training seminars for your sales staff. These sessions focus on training on specific emblem programs to help you utilize the most current market trends.

Submit your artwork for sketch or pre-pro requests using our on-line Submit Artwork form. The size of the image submitted cannot exceed 1MB. The following file formats are acceptable; JPG, TIF, BMP, GIF, PSD, EPS.

The DE FAQ covers 4 main categories of Direct Embroidery: Design Guide, Placement Guide, Size Guide, and Lettering Guide. Please click here to download this DE guide (pdf).